View your pension details online

You can view and update aspects of your pension record at Member Self-service.

The pensions team will write out to all members during June 2022 with invitations to sign up.

Until then, if you need anything relating to your NGUKPS pension record, please use the contact details for the pension team, below.

By Email

If you need to contact the team please email us at:

Please quote your full name and Member Reference Number (found on previous correspondence and benefit statements).

If you’re retired from the Scheme or a dependant member, please quote your pensioner payroll number.

By phone

The team is available to take your call from Monday to Friday, between 9am and 5pm.

Tel: 0808 175 1336 (Freephone number)

(+44) 1483 661 340 (International dialling)

Calls may be chargeable from some business phones and standard call charges apply if calling from overseas.

Reporting a death

The quickest way to report the death of a Scheme member is online: Report a death.

Go online with Member Self-service from mid-June 2022

The easiest and most secure way to contact us is online.  You can upload documents securely or send a message from your online account.

If you are a member of the Scheme, you will be invited to register with Member Self-service during June.

Sending in items by post

If you are unable to send your documents electronically, please write to us at:

National Grid UK Pension Scheme
Pension Administration
Barnett Waddingham
Building 2, Guildford Business Park
Guildford, Surrey

Trustee Board

Please contact the pensions team in the first instance.

Address: TEL Ltd, 41 Eastcheap, London EC3M 1DT.


Please contact the pensions team if you have a complaint. The team will always try to resolve complaints outside of the formal dispute procedure in the first instance.

If that’s not possible, you can raise a formal complaint through the Internal Disputes Resolution (IDR) procedure.